If you receive a faulty product please contact us at firstname.lastname@example.org. All products are subject to inspection,
upon which will be offered the following options:
- A replacement: this item will be shipped to you at our expense.
- A repair: the repaired item will be shipped to you at our expense. Please note that once repaired the product is no longer eligible for replacement.
- A refund: provided the item has been verified faulty and is complete with all accessories in its original box and packaging.
If the product is faulty, we will pay for the postage to return it to us (return postage should be at reasonable cost).
If a returned product is found to be not faulty, the product will be returned to the customer at their expense.
Non Faulty Items
If you have simply changed your mind about any item ordered cancellations must be received in writing either by post or email within 7 days working days from the following day of
delivery in accordance with the Consumer Protection (Distance Selling) regulations 2000.
All returned items should be ‘as new’ with all accessories supplied at time of delivery. We are unable to accept used items back unless found to be faulty.
Please note a restocking fee may apply to non faulty items returned.
Any requests for return and or cancellation outside of the initial period may be rejected. All returns and or cancellations must be accompanied with proof of purchase. If returning a
non faulty item it is your responsibility to ensure this item is returned to us safely. Neither the original postage costs nor the return postage costs will be refunded. These are the
Please contact us at email@example.com for a return address.
Please note that a 15% restocking fee may apply to non faulty items returned.