Frequently Asked Questions

Can I trust Tool Garage?
Tool Garage started out in 2007. Since then we have been selling to the public and business from our warehouse in Kent. We are registered will Companies House and adhere to all company legislation put in place by the HM Government.

How do I know my payment is safe?
We process all payments through CardSave. CardSave is a member of the WorldPay Group, the UK's largest card processor.
Customers can use all major Credit and Debit Cards.
CardSave are one of the most trusted payment processers in the world. They are renowned for their safety and security.
For more information please visit http://www.cardsave.net/about-us/our-company

How do I place an order?
Use the “shopping basket” function to order with ease. Once you’ve selected the products you want to buy and added them to your basket, you can place your order in five simple steps. Our online store is open 24 hours a day, 7 days a week, so you can place your order whenever you like.

When will my order be dispatched?
If the products you ordered are in stock, your order will be dispatched either the same day or the day after our processing team completes the checks on your order request.

My order has been dispatched but I haven’t received it. What should I do?
You should first of all check the progress of delivery using the order tracking function on the carrier’s website. If it says that your parcel is “being delivered” you should wait until the scheduled delivery date given. If your parcel is being held by the carrier, you can arrange to collect it from the address given on the attempted delivery slip.
Don’t forget to check the order tracking section of your user account to make sure you entered the correct delivery address.

Are you VAT Registered?
Yes we are fully VAT Registered. All orders will be supplied with a VAT invoice.
Our VAT number is: GB 129 2206 33

Are your products all Brand New?
Yes, we only sell Brand New products straight from the manufacture.